Return, Refund & Replacement Policy

24-June-2025

Thank you for shopping at ZaviMart.com – where your satisfaction is our top priority. We
believe in offering a smooth and secure shopping experience with clear return and replacement
options.

Return Policy

7-Day Easy Return: If you’re not fully satisfied with your product, you can request a
return within 7 days of receiving it – no questions asked.
Condition for Return: Item must be unused, in original packaging, and in resellable
condition.
Video Required: Please send an unboxing video and a short clip showing the issue (if
any) to speed up the return process.
Free Pickup: For eligible locations, our courier partner will collect the product from your
doorstep.

Refund Policy

Refund Process: Once the returned item is received and inspected, refunds will be issued
to your original payment method or your preferred wallet within 7–10 business days.
Non-Refundable Items: Certain hygiene or personal items may not be eligible for
return/refund unless defective.
Cash on Delivery Orders: Refunds for COD orders are processed via Easypaisa,
JazzCash, or bank transfer.

Replacement Policy

Defective or Wrong Product? We’re sorry! Request a replacement within 7 days of
delivery.
Quick Dispatch: Once verified, we’ll send a fresh product and collect the faulty one at
the time of delivery.
Video Proof Needed: Unboxing video and video of the issue is required for all
replacement claims.

Zavimart Rights

We reserve the right to decline return/refund/replacement requests that do not meet the above
criteria or appear fraudulent. Our goal is fair service for all.

Need Help?

We’re here for you!

WhatsApp Support: +923281330077
Email: support@zavimart.com
Customer Care Hours: Mon–Sat | 10 AM – 6 PM

Why Shop with Zavimart?

We deliver quality-tested products, offer a 7-day hassle-free return policy, and provide
doorstep support for your ease. Join thousands of happy customers across Pakistan.